FAQ
Do you offer onsite training
Yes, normally we highly recommend onsite training.
We do online training for addons modules or for smaller hotels that can't afford the travel fees.
We have also regular virtual training classes for each major release of the software.
Do you integrate with my phone system?
Hotello integrate with almost all hotel phone systems that are in the market. Contact us to confirm that we support your made, model and version.
Here is a bried list of majors:
Mitel, Meridien, NEC, Panasonic, Toshiba, Samsung, Avaya, Cisco, Asterisk and many others.
Hotello support call accounting integration, phone system control and voice mail control.
What are your support policies
Hotello offer a 24/7 phone support to all his clients anywhere in the world within 30 minutes for emergency calls.
We also offer a online help tickets to follow up any request.
Where can I find the minimum requirement to run Hotello
You will find the minimum requirement under documentarion in the Hotello menu
How many rooms can I manage with Hotello
You can manage as many rooms as required, Hotello have customers that manage anywhere between 9 to more than 1500 rooms. Hotello uses high technology SQL database that is optimized by our DBA to supply the fastest performance possible.
Can I run Hotello on my MAC or Linux?
Hotello runs on Microsoft Windows, you can access to Hotello with either a MAC, a Linux or even an IPAD using either RDP (terminal server) technologies, citrix ZEN or our light client software.
